our policy

Cancellation Policy

There is no penalty if you wake up with cold or flu symptoms or have a fever and need to cancel the day of your appointment, but let us know as soon as possible.  We will waive the cancellation fee.

If you need to reschedule or cancel an appointment, we require a minimum of 6-hours notice for massage services. If you need to cancel your appointment, please call the office at (325) 733-8641. If we are unable to answer, leave a voice mail or you can text.  Cancellations made via email are not accepted. We are more that willing to cancel or reschedule your appointment if you do so in a reasonable amount of time. Prepaid appointments will be transferred to credit to be used at a later date. Any refunds will be subject to a credit processing fee. We kindly request the courtesy of giving us the following notice for cancellation or rescheduling:

  • More than 6 hours notice for massage services, service will be cancelled at no charge.

  • Less than 6 hours notice for massage services, $40 will be charged.

  • Failure to show without notice within 15 minutes of appointment, 50% of your service will be charged.

Late Arrivals Policy

We suggest all clients arrive 5-10 minutes prior to your appointment time. This allows time to complete paperwork, and begin on time.  Please note that therapists are only permitted to work up to 5 minutes past your scheduled appointment end time. If you are late, your massage time may be shortened in order to comply with office schedule. The full amount for the service is still due.

Insurance

We provide a therapeutic massage, which is non-medical. We do not work with insurance companies. Any communication with insurance companies is solely the clients responsibility. We are strictly a private-pay facility.

Cleanliness

We do not have showers in our office, please bathe prior to your scheduled appointment. Avoid wearing strong perfumes or cologne.

Conversation 

It is your choice to talk to your therapist or remain quiet throughout your session. Your therapist will follow your lead and mirror your decision. There are times that your therapist may need to speak to you to have you reposition, request feedback on pressure, or explain a finding.

Refunds 

Any prepaid massages that get cancelled after scheduling will be refunded to the clients account to be used at a later date with no expiration.

Professionalism

All therapies are professional, therapeutic massages, there will be no sexual contact or conduct at any time between any client and a therapist. Should a client behave in a manner that violates this professional boundary, the session will be ended and the client will still be required to pay for the session in full; but will be asked to not come back.